Just Fix It’s support model was designed from the beginning to make the end user experience the best it can be. We intentionally turned the conventional model upside down by proactively deploying remote connections as the primary method of support. This allows us to assist more clients in an expedited fashion, getting them back to being productive.
We’ve also deployed cutting edge maintenance and monitoring system called “JFX”, to aggregate system data from all of our client’s environments back to our network operations center. This gives us an unrivaled level of proactivity to act in our clients’ best interests; often before they even know there is an issue lurking.
Just Fix It also puts the power back in the hands of the client by making the services we provide 100% transparent. We log in detail each support incident and provide that both in summary at month end and in real-time via a web portal interface to our CRM ticketing system. The user has any information they want about our services live at their fingertips.
IT BEST PRACTICES
JFI believes that the foundation of proper network management is following IT Best Practices. By leveraging our monitoring tools, proactively maintaining and patching systems and exploring new technologies we can provide best in class Managed IT support. With regular IT environment reviews we identify ‘hotspots’ of recurring issues and present solutions that prevent problems from impacting productivity. These reviews also ensure consistency is maintained, security standards do not slip and you are kept in the loop on new solutions which may benefit your organization. JFI does not ‘sit back and wait for problems’ but proactively looks after your network. Our goal is to keep things running smoothly in the background so you don’t even know we are there.
RESPONSE TIME
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