To our firm time management is key; when we started working with Just Fix It we   immediately knew they understood time management and could save us time and money with our IT costs.

A perfect example of Just Fix It’s time management prowess is the remote Helpdesk Tool.   We can call up Just Fix It; click on the Helpdesk Tool, and within moments a technician is connected right to our computer.  Within seconds our issues are being evaluated and repaired.  This is opposed to traditional IT support where you often have to wait for a technician to come on site – often a situation that can take hours or days before the support issue can be resolved.

We are thrilled to be continuing our relationship with Just Fix It, a company whose service and friendly staff have proven time and again they understand that their clients time is important.

Just Fix It has made the switch to their services an easy one.   What has set them apart from other IT companies is how they have saved my business time.

The Just Fix It Helpdesk Tool is a perfect example of how Just Fix It saves us time.  Call Just Fix It and one of the technicians gets remotely connected to the computer.  The technicians are able to immediately begin working on the issues.  My staff is so comfortable with this Helpdesk Tool that they now go directly to Just Fix It when they have a problem instead of coming to me.  Just Fix It makes everyone’s IT issues so much easier to deal with.

For most companies IT is a reactive situation.  Something breaks or needs updating, businesses tend to react when it’s critical.  With Just Fix It, Reeves & Buck has been able to become proactive in managing our IT system.

In addition to overall management our satisfaction with the company also stems from our interactions with their helpful staff.  They are a pleasure to deal with.  Friendly and patient, the staff are able to explain complex situations to our staff without leveraging on “geek speak” to justify their positions.  For people who just need the problem solved, the Just Fix It technicians are a rare find in the IT industry.

Time and time again Just Fix It has proven themselves to our firm.  From catching problems before they arise, or assisting in finding the correct solution for what we’re trying to accomplish, Just Fix It has always gone above and beyond what was necessary to ensure our satisfaction.  We are thrilled to continue working alongside them and would recommend any colleagues and associates of our firm to Just Fix It.

We run a law firm and a small home building company out of our offices and have switched to 'Just Fix It' as our tech support company about one year ago. We have had them in the mean time, upon their recommendation, up-date and replace our network server hardware and software. We are very satisfied with how this large job was completed by them in a very effective way and with little or no disruption to our daily operations. During the time since we first retained them, they have been responsive in a timely manner to questions or other requests which we have put to them. We are satisfied with their pricing structure and feel that they provide good value for what we pay them. Our computer operations are stable and reliable and we are confident that we now have a current and viable operating network system.

I have been using Just Fix It computer services now for over 3 years and I really value having an outside source for fixing things on our computers and network, things like internet connectivity, SQL and Exchange setup, Blackberry Enterprise Server maintenance and setup, and hardware failures plus computer and software upgrades.

The key things I really appreciate is that I can get service very early in the mornings and even after hours plus there are multiple staff ready to look after our needs in the minute we have those needs.

One recent and very impressive step taken by Just Fix It is that they called me to say I had unused hours left in my month and did I need any service done before month end.  I did have a few key items I had forgotten and within the hour one of their staff was here and were upgrading hard drives and printer drivers.  That level of service is exceptional and so thoughtful of my needs that I was blown away with the forethought Just Fix It to call me and help me use up my reserved hours.  That is truly great service!

Plus I really love that the majority of the work can be done remotely by Just Fix It staff using the remote application Just Fix It uses.  This is so important as it avoids the delay and the cost of travel which other IT staff we have used in the past incurred.  We cannot have delays and wait times.  With JustFixIt we avoid the majority of such delays and we have noticed a greater positive bottom line by using Just Fix It as it has personally relieved me the owner of IT work that I had to do before.  I can really focus on my business which makes me profit.  Even though I love doing IT work, that is not what my customers want from me.  Just Fix It solves all these issues for me.

The level of service we have received from Just Fix It since we started working with them 18 months ago has been consistently outstanding. They provide our day-to-day system support and have additionally handled several large projects and upgrades on our behalf. We utilize their helpdesk and remote access support on an almost-daily basis, and they are always friendly, patient, timely and professional in responding to our queries. They are always readily accessible, and have been able to provide a high level of support to both our local head-office, and our remote users across Canada. Just Fix It has been proactive in recommending hardware and software solutions for our growing company; they always provide a variety of options, respect our budget and do not try to up-sell us on unnecessary solutions. It is important to them that we understand and are confident in their recommendations, and they are always willing to meet with us to answer any questions we have about recommended solutions. Our partnership with Just Fix It has eliminated our need for in-house IT support, since they are always available when we need them, and they offer a wider range of solutions and expertise than a single employee would be able to provide. I would, without hesitation, recommend Just Fix It for day-to-day support, technical sourcing, and large projects, and I look forward to having their support for many years to come.

We signed up for Just Fix It’s Gold Package at the end of 2008.  This package allows us a set amount of support hours every month and if we happen to go over, the hourly rate is reduced because of the package.  If we are getting near our maximum hours, they notify us, which is a good feature since it allows us to manage our costs better.

Over the years, Just Fix It has provided us with support for our servers, computers, Blackberries and email system.  They have also recommended and installed various programs to provide solutions to issues we were having, such as improving our security with a much better program.

Since we are a small firm, under 20 employees, we cannot afford to have a full-time IT person in-house.  Utilizing Just Fix It as our IT department has allowed our employees to use the skills for which they were hired, rather than spending time trying to keep up on the latest technology and maintain our computer systems.

Regularly, Just Fix It updates our servers and programs to ensure we have the latest security, and monitors our systems to ensure backups are running smoothly.

We can still handle the little issues in-house, but it is advantageous having Just Fix It as a resource which employees can access if they cannot fix things themselves.

In 2010 our family business started using Just Fix It for our computer related issues. The move away from a single “IT guy” to a team of professional on-call technicians has been a significant improvement for our business.

In the past, our brokerage was reactive to the direction our industry guided our technology requirements. With Just Fix It we are forward thinking with innovative ideas to help improve workflows and keep our business ahead of the technology curve. 

Just Fix It helped develop simplified solutions that are quick, reliable, and greatly appreciated by our staff.

The success of Spanner Fashion has lef to a number of expansions in recent years. One of which was a new design office in Toronto. As part of the planning process we turned to Just Fix It for their thoughts and recommendatons regarding our cabling and phones system.

Just Fix It came to us with the idea of deploying our own "digital" phone system based on a known hardware and a "non-proprietary" call control system. It was coupled with a VOIP line offering which saved Spanner a considerable amount of monthly recurring fees, on both POTS lines and long distance. So far the system has been up and running without a glitch or reboot for 70 weeks, it seems bullet proof. We have been given a login to self-administer the system if we wish but choose to just call Just Fix It for any moves, adds, or changes we require. They know the system and can do what's needed quickly as part of their managed monthly support services.

I would suggest to anyone looking for a new phone system, or to replace an older system, that Just Fix It can provide a full featured but reasonable cost solution.

Over the past three years, Just Fix It has been an integral part of  the business of Dougan & Associates. Throughout this period, JFI staff have provided expert advice in upgrading our systems, problem-solving several unexpected and complex issues, and have shown good judgment and transparency in assisting us in controlling costs. In my role managing administration, finance, and staff, I looked forward to discussing and planning our IT infrastructure with JFI staff because, no matter the issue or idea, there was always lively and innovative discussion that was focused on the most beneficial outcome for our company.

For our business Just Fix It has always demonstrated a high level of commitment to all of our technical issues.  One incident in particular I found they went above and beyond to ensure that our downtime was minimized.

We had recently purchased a new computer and the hard drive died.  We put a call into Just Fix It and a technician appeared on site very quickly.  Within twenty-four hours we had out computer back, a new hard drive installed, and all the data had been transferred and installed on the new drive.

It is so reassuring that we work with an IT company like Just Fix It that allows us to focus on our business, while taking care of our technical problems efficiently and quickly

Just Fix It has been our contracted IT providers for more than 5 years.  Over the years, we have developed a close relationship with JFI and they have become our virtual IT department.  The staff is always very friendly, knowledgeable and ready to assist. 
Over and above the on-going IT assistance, JFI has done an excellent job of managing our overall IT needs and keeping our office up-to-date.  They continually assess our systems and make recommendations as new software, firewalls, virus protection etc come into the marketplace.
A few weeks ago we were in a horrendous situation as a result of an error by our cable provider.   Although it was not JFI’s responsibility, they took on the fight and resolved the problem with the cable provider on our behalf.  
Last week, we amalgamated two offices into one new larger location.  In setting out a plan for the move with JFI, our first priority had to be no downtime as our computers are our lifeline in the travel business. On Wednesday at 6pm, our staff left our old offices and on Thursday morning at 8:30am they arrived at our new location to find their computers sitting on their new desks ready to go!  The move was seamless and flawless - we didn’t skip a beat! 
Thank you JFI for always being there for us!