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Just Fix It follows the general concepts of ITIL v3 Change Management and Change Control methodologies. It is important to note that Change Control methodologies cannot effectively work in isolation and is a part of the integrative and interactive forces of IT service management.
- WHO is the Requestor?
- WHO is Responsible for the build, QA and final change implementation?
- WHAT is the Reason - what necessitates the change?
- WHAT is the expected Return from the change?
- WHAT Risk factors are associated with the change?
- WHAT Resources are required to execute the change?
- WHAT is the inter-relationship between this change and other changes?
PLANNING IT BUDGET
IT expenditures can sometimes be a hard thing for any business to predict. One of Just Fix It’s main goals is to help our customers create and maintain a working and predictable annual budget. The objective is to gain control of the IT expenditure and give the decision making power back to the management of the business so they can make informed decisions. This allows a business to plan and budget leads to smarter decision-making, higher productive, and less unnecessary spending.
JFX MONITORING & MAINTENANCE
It is commonly understood that the best way to keep any IT environment in good health is to be proactive, not reactive. Because these tasks are typically quite a manual process they often get overlooked.
ADVANTAGES OF SERVICE DESK
Just Fix It has turned the traditional IT support model on its head by providing a fully staffed Service Desk armed with innovative tools. Most day-to-day end user issues don’t require an on-site, but they do require immediate attention. Through our Service Desk staff and remote connection tools, JFI can offers near instant assistance to our customers. This method of support also provides the greatest value to the customers because its less costly to supply. That cost is passed down to the client through our tailored support program. In the end, the customer gets a more responsive service at a greater value than support provided through traditional onsite methods.
Just Fix It has designed tailored support packages, which are designed around the number of users and general complexity of any environment. By running statistics on the needs of our client base, JFI was able to develop a set of appropriate package levels which can accurately predict the average amount of monthly IT support any business will require. By moving a customer to this “proactive managed services” program, JFI has the autonomy to provide the maintenance and monitoring that is vital to the health of any business. This package structure creates an environment that is not only more predictable and easier to manage, but more productive for the users.