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Product Offering

Please feel free to view Just Fix It product offerings.

CHANGE MANAGEMENT

Just Fix It follows the general concepts of ITIL v3 Change Management and Change Control methodologies. It is important to note that Change Control methodologies cannot effectively work in isolation and is a part of the integrative and interactive forces of IT service management.

 
Just Fix It works with individual clients to review some generic questions around Change Management to ensure change management controls are appropriate within a risk to budget analysis for the business needs. ITIL defines 3 types of changes, however we generally find our client base has 2 types of changes, Normal and Emergency. Our client base does not have the need for formal change committees when it comes to IT related changes but often has a need for multi-level authorizations of changes.
 
Normal changes follow a predefined model, fairly simply based on request, authorization, scheduling, implementation, and testing.
 
Emergency changes that require specialized handling could follow their own change model. For those requests, the generic questions are asked and considered;
  •     WHO is the Requestor?
  •     WHO is Responsible for the build, QA and final change implementation?
  •     WHAT is the Reason - what necessitates the change?
  •     WHAT is the expected Return from the change?
  •     WHAT Risk factors are associated with the change?
  •     WHAT Resources are required to execute the change?
  •     WHAT is the inter-relationship between this change and other changes?
When a special or emergency change request has been made, the questions above are considered and discussed and documented between the clients Just Fix It Technical Lead and the primary client contact. Sometimes this can result in additional meetings, resources, contacts, and discussions about the change before the change strategy has been fully identified.

PLANNING IT BUDGET

IT expenditures can sometimes be a hard thing for any business to predict.  One of Just Fix It’s main goals is to help our customers create and maintain a working and predictable annual budget.  The objective is to gain control of the IT expenditure and give the decision making power back to the management of the business so they can make informed decisions. This allows a business to plan and budget leads to smarter decision-making, higher productive, and less unnecessary spending.

JFX MONITORING & MAINTENANCE

It is commonly understood that the best way to keep any IT environment in good health is to be proactive, not reactive.  Because these tasks are typically quite a manual process they often get overlooked.

Just Fix It has deployed a system called JFX, which monitors the critical system processes of the desktops, laptops and servers in our customer environments and allows us to push out commands for mass or granular system maintenance.  The system status information from all of our clients is aggregated to our network operations center where any flags are identified and can be immediately addressed, often before the customer even knows there is an issue.  JFX is also tied directly to our Service Desk ticketing system, which allows any flagged issues to generate a ticket and assign appropriate resources. Often JFX can even resolve the issue completely automatically.
 

ADVANTAGES OF SERVICE DESK

Just Fix It has turned the traditional IT support model on its head by providing a fully staffed Service Desk armed with innovative tools.  Most day-to-day end user issues don’t require an on-site, but they do require immediate attention.  Through our Service Desk staff and remote connection tools, JFI can offers near instant assistance to our customers.  This method of support also provides the greatest value to the customers because its less costly to supply.  That cost is passed down to the client through our tailored support program.  In the end, the customer gets a more responsive service at a greater value than support provided through traditional onsite methods.

PACKAGES

Just Fix It has designed tailored support packages, which are designed around the number of users and general complexity of any environment.  By running statistics on the needs of our client base, JFI was able to develop a set of appropriate package levels which can accurately predict the average amount of monthly IT support any business will require.  By moving a customer to this “proactive managed services” program, JFI has the autonomy to provide the maintenance and monitoring that is vital to the health of any business.  This package structure creates an environment that is not only more predictable and easier to manage, but more productive for the users.




  • Explore Just Fix It

  • Hours of Operation

    Just Fix It provides service 24 hours a day, 7 days a week – 365 days a year to our package clients. Depo drop-off Monday-Friday 7am-7pm

    Traditional Helpdesk support is available:
    In Kitchener-Waterloo: 519.489.6770
    In Calgary: 403.770.3006
    In Canada and the US: 866.353.5717
    Fax: 519.880.8923

  • Partners

    Just Fix It Partner - Dell Partner Direct
    • Just Fix It Partner - VM Ware Just Fix It Partner - Microsoft

 
 

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